Public Service Reform is a key part of the strategic response to the present economic situation. Sustained and effective reform is critical if the State is to continue to deliver essential services to the public in an environment of significantly reduced expenditure and staff numbers.
It is for this reason that the Government published its comprehensive Public Service Reform Plan in November 2011, which outlined key commitments and actions for change across the Public Service under five central themes:
- Placing customer service at the heart of everything we do;
- Maximising new and innovative service delivery channels;
- Radically reducing our costs to drive better value for money;
- Leading, organising and working in new ways; and
- A strong focus on implementation and delivery.
A Progress Report on the implementation of the Reform Plan was published in September 2012.